| year | complaints closed | complaints pursued |
|---|---|---|
| 2014 | 82,10 | 17,90 |
| 2015 | 86,18 | 13,82 |
| 2016 | 87,25 | 12,75 |
| 2017 | 96,26 | 3,74 |
| 2018 | 95,23 | 4,77 |
| 2019 | 96,07 | 3,93 |
| year | complaints closed | complaints pursued |
|---|---|---|
| 2014 | 82,10 | 17,90 |
| 2015 | 86,18 | 13,82 |
| 2016 | 87,25 | 12,75 |
| 2017 | 96,26 | 3,74 |
| 2018 | 95,23 | 4,77 |
| 2019 | 96,07 | 3,93 |